Policies

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Purchasing A Piece

I enjoy the connections I make with all of my customers. For help with online purchases, please call Lynn at 757-689-7698 and I’d be happy to answer any questions you may have. You may also contact me via email here.

Payment

Payments are accepted through Paypal’s secure online gateway – or via digital invoice emailed to you via Intuit’s secure online merchant center. Visa, MasterCard or a Bank Draft is accepted. When you pay by digital invoice, you will be in control of entering your credit card number or bank information directly into their secure server to satisfy the invoice. All payment transactions are secure. I will also be happy to accept your credit card information by phone. Items will ship when paid for in full.

Prices & Sales Tax

Sales tax will be added to all purchases mailed within the state of Virginia. Prices are subject to change without notice.

Gift Box

All items are shipped in a “Lynn Harrisberger” signature gift box with a ziplock bag and anti-tarnish strip to keep your piece(s) sparkling.

Free Insured Shipping In The Continental U.S.

Free insured shipping is available to the continental U.S. via USPS Priority Mail or FedEx – depending on the total value of each package. Expedited “Next Day” shipping is available for a flat rate of $25 per package. All items ship Monday through Friday. Shipping is not offered on weekends or holidays.

Your piece usually ships within 24-48 hours depending on the time the order is received and my event schedule.

All shipments require a signature upon delivery. Please provide a shipping address where you know someone will be available to sign for your package. I can not ship to P.O. boxes for this reason.

I will contact you by phone or email to let you know when it ships and how long it will take for you to receive it.

Certificate Of Authenticity

All pieces will be shipped with a signed certificate of authenticity. All work within “The Turquoise Trail Collection” will also be signed and authenticated by the owner of the “Blue Moon Turquoise mine guaranteeing that it is “natural,” quality turquoise from the mine that has not been treated, stabilized or enhanced in any way.

Exchange Policy

You may exchange a piece for credit towards another within 7 (seven) days from the date of purchase – as long is in it’s original, unworn condition with no missing, broken, or exchanged stones – and the finish of the metal and/or stones are not scratched or marred. To exchange an item, please call Lynn at 757-689-7698. Your original sales receipt may be required.

Each item must be in it’s original condition or a 10% restocking fee will be deducted from your exchange credit. I reserve the right to refuse any exchange that is not in resale condition. Credit for exchanged merchandise will be extended for 1 year from the date of purchase.

You will be responsible for shipping and insurance for all exchanges. Insure the package for the full value of the jewelry, and return it in the gift box inside of a larger box with bubble wrap to prevent rattling and protect the piece during transit.

Craftmanship

I take pride in designing and creating every one-of-a-kind piece in my studio with the highest quality possible.

Questions

Call Lynn at 757-689-7698